- I don’t remember the email address I registered with
If you don’t remember the email address you used to register with ileave, please follow the steps below:
- I want to log in to ileave without registering
It is not possible to join ileave without registering and logging in. We are sure you will have a great experience with ileave. But if you have any doubts, please contact us at:
- I can’t remember my password
- Make sure your username and password are spelled correctly.
2. Make sure that you have not used predictive text to fill in the username and password fields and that you have not left any spaces.
3. If it still doesn’t work, select the “Forgot your password?” option below the button and follow the instructions.
- I can’t log in
Make sure you have entered your email and password correctly.
- It tells me that the emails are not the same and they are.
Make sure there are no spaces at the end of the email you have entered, check that it is all written the same and do not use predictive text to fill in this section.
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- What are the registers
Currently, we have the following registrations:
User: is the person who registers in ileave to make their Social Testament.
Contact: These are the people you add in the application so that once you die, the confidant sends the funeral details.
Confidant: This is the person or persons (maximum three) that you trust and are close to you so that when you die they can send the funeral details and the dedications to your contacts. The confidant can also be an organisation or institution that cares for underprivileged people, homeless people, people under guardianship, etc. If you are an organisation, please contact us at .
Dedications: This is a text/audio/video that will be used to create a message to be sent to a specific contact or a group of contacts chosen by you, for example: dance group, from the residence, from your old job, friends from university, etc.
Requests: These are the wishes and last wishes that you create for your funeral and that the confidant(s) will receive. You will decide whether you want a religious ceremony, a secular ceremony… or whether you want to be buried or cremated, for example. You can choose the text for the memorial, music for the ceremony, a photograph to preside over the funeral and any requests you would like your loved ones to make for you.
Book of condolences: This is the book that is written for your family, to show their support and to remember you. Your friends and loved ones can write in it their words of honour, their memories of you, their words of condolence or their message of sympathy for your immediate family.
- How can I change my profile
When you log in to the application, at the top of the screen you will find the “profile” tab, where you can change your profile information and/or change your password.
- I don’t want to fill in all the profile information
It is not mandatory to fill in your profile information. However, it is important to know that if you include your telephone number and e-mail address, we can contact you more efficiently in case of any queries or unforeseen events.
- How can I add, modify or delete a confidant?
Go to the confidant tab, there you can first of all import a confidant from your previous contacts. Move your finger to the left and you can delete or modify it.
- How can I delete my account?
To delete your account, please contact us at and explain that you want to delete your account. After an identity check, we will delete your Social Testament. We do not want your account to be deleted by mistake, so we will confirm the deletion of your account personally.
- I want to have more than one account, is it possible?
Yes, you can have more than one account by registering another email address. If you have very private or secret contacts, you can set up a trusted confidant for your secret people and this way the notification will go out to family and friends with that confidant who would be notified from your main account.
- How often do you send notifications
You will receive regular notifications with new blog articles, new features, news or updates.
- How to report an ileave failure
Thank you for helping us to improve! You can report any error or suggestion by sending an email to the following address: . Thank you.
- How can I propose an improvement or feature
We welcome your suggestions! Contact us by email at
- I’m not receiving emails from ileave.
If you are expecting an email from ileave and do not receive a reply within 48 hours (excluding weekends), please write to us again. Our customer support department will be happy to assist you at . Please check your spam email before writing to us again.
- How often is ileave content reviewed and updated?
ileave content is continually updated and revised by our team of experts. We publish new articles on our blog offering legal and psychological content to accompany you in preparing for your bereavement, or grieving after the death.